Website Privacy Policy
Last updated: 5 August 2026
Rightway Carpet Cleaning respects your privacy and is committed to protecting the personal information you provide when using this website.
This privacy policy explains how personal information is collected and used through:
https://rightwaycarpetcleaning.co.uk/
This policy relates specifically to your use of this website and the ways in which you may contact Rightway Carpet Cleaning through it.
1. Who is responsible for your information?
Rightway Carpet Cleaning is the data controller responsible for personal information collected through this website.
For questions about this privacy policy or the way your personal information is handled, please contact:
Email: info@rightwaycarpetcleaning.co.uk
Website: https://rightwaycarpetcleaning.co.uk/
2. Information collected through the website
Information may be collected when you complete a website form, request a quotation, contact Rightway Carpet Cleaning by email, telephone or WhatsApp, or otherwise communicate through the website.
This may include:
• Your name
• Your location or service address
• Your telephone number
• Your email address
• Information about the cleaning services you require
• Information included within your message or enquiry
• Records of correspondence relating to your enquiry
• Your communication preferences
Please do not provide sensitive personal information through the website unless it is necessary for dealing with your enquiry.
3. Information collected automatically
When you visit the website, certain technical information may be collected automatically by the website, hosting provider, security systems or analytics services.
Depending on the technologies being used and your cookie preferences, this may include:
• Your Internet Protocol address
• Your browser type and version
• Your device type and operating system
• The pages you visit
• The date and time of your visit
• The website or search engine that referred you
• General interaction and website usage information
• Cookie identifiers and preferences
• Approximate location information derived from your Internet Protocol address
This information may be collected through server logs, cookies and similar technologies.
4. How your information is used
Personal information collected through the website may be used to:
• Respond to enquiries and quotation requests
• Contact you about the services you have requested
• Arrange appointments or provide information about services
• Understand your cleaning requirements
• Maintain records of enquiries and communications
• Improve the website and its content
• Monitor website performance and usage
• Protect the website against spam, fraud, misuse and security threats
• Troubleshoot technical problems
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
Information collected through the website will not be sold to third parties.
5. Lawful bases for processing
UK data protection law requires a lawful basis for processing personal information.
Rightway Carpet Cleaning may rely on the following lawful bases.
Taking steps before entering into a contract
When you request a quotation, ask about a service or arrange an appointment, your information may be processed because it is necessary to take steps at your request before entering into a contract.
Contract
Where you proceed with a booking, certain information may be processed because it is necessary to provide the requested service or manage the resulting agreement.
Legitimate interests
Information may be processed where necessary for legitimate business interests, provided those interests do not override your rights and freedoms.
These interests may include:
• Responding to enquiries
• Maintaining accurate communication records
• Operating and improving the website
• Understanding how visitors use the website
• Protecting the website and business against fraud, spam and security threats
• Managing and defending legal claims
Consent
Consent may be relied upon when:
• You accept optional analytics or marketing cookies
• You specifically agree to receive marketing communications
• Consent is otherwise required by law
You may withdraw your consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.
Legal obligation
Information may be processed where necessary to comply with a legal or regulatory requirement.
6. Contact forms and quotation requests
When you submit the website quotation form, the information you provide is used to review your request, prepare or discuss a quotation and contact you about the services you are interested in.
Required form fields are used to obtain the information reasonably needed to respond to your request.
Submitting an enquiry does not automatically subscribe you to marketing communications.
7. Email, telephone and WhatsApp communications
The website provides contact details that allow you to communicate by email, telephone or WhatsApp.
When you contact Rightway Carpet Cleaning using one of these methods, the information you provide will be used to respond to your enquiry and maintain an appropriate record of the communication.
WhatsApp is operated by a third party. When you choose to contact Rightway Carpet Cleaning through WhatsApp, your information will also be handled by WhatsApp and its associated companies in accordance with their own privacy terms.
You should review the relevant third party privacy information before using an external communication service.
8. Cookies and similar technologies
Cookies are small files that websites place on a computer, mobile telephone or other device. They help websites operate correctly, remember preferences, understand how visitors use the website and provide additional functionality.
This website uses a cookie consent banner to provide information about cookies and allow visitors to manage their preferences.
Cookies used by the website may include the following categories.
Strictly necessary cookies
These cookies are required for the website to function properly. They may support website security, form submission, network management and cookie preference storage.
Strictly necessary cookies do not normally require consent.
Preference cookies
These cookies remember choices you make, such as your cookie preferences or website settings.
Analytics cookies
Analytics cookies help provide information about how visitors use the website, such as which pages are visited and whether visitors experience errors.
Where consent is required, these cookies will only be used after you have accepted them through the cookie banner.
Marketing and third party cookies
The website may use services provided by third parties that place cookies or use similar technologies. These may relate to embedded content, social media features, advertising or the measurement of marketing activity.
Where consent is required, these technologies will only be enabled after you have accepted the relevant cookie category.
You can accept, reject or manage optional cookies through the cookie consent banner or cookie settings tool. You can also remove cookies through your browser settings.
Blocking certain cookies may affect how parts of the website function.
9. Who your information may be shared with
Personal information may be shared with trusted service providers where reasonably necessary to operate the website, respond to enquiries or protect the website.
These may include:
• Website hosting providers
• Website maintenance and development providers
• Email and communication providers
• Form processing and spam prevention providers
• Website security and backup providers
• Analytics and cookie management providers
• Information technology support providers
• Professional advisers, such as accountants, insurers or legal advisers
• Government bodies, regulators, law enforcement agencies or courts where disclosure is required by law
Service providers are only permitted to process personal information for the purposes for which it has been provided and must protect it appropriately.
Information may also be disclosed where necessary to protect the rights, property or safety of Rightway Carpet Cleaning, website users or another person.
10. International data transfers
Some website, hosting, analytics, communication or technology providers may process information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, reasonable steps will be taken to ensure that the information receives an appropriate level of protection.
This may include using:
• A country covered by United Kingdom adequacy regulations
• Contractual protections approved under United Kingdom data protection law
• Another lawful international transfer mechanism
Further information about relevant safeguards may be requested using the contact details in this policy.
11. How long information is retained
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Website enquiries that do not result in a booking will normally be retained for up to 12 months after the last meaningful communication, unless there is a legitimate reason to keep the information for longer.
Technical website logs may be retained for a shorter period unless they are required for security investigations, fraud prevention or legal purposes.
Cookie information is retained for the period stated within the cookie consent tool or the relevant cookie provider’s documentation.
Where an enquiry results in a booking, some information may need to be retained for longer to manage the service, maintain appropriate records, comply with legal obligations or deal with possible disputes.
Information may be deleted or anonymised when it is no longer required.
12. Data security
Reasonable technical and organisational measures are used to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction
Access to personal information is limited to people and service providers who reasonably need it.
Although appropriate precautions are taken, no website, email system or method of internet transmission can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, you may have the right to:
• Ask for access to your personal information
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted
• Ask for processing to be restricted
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Object to the use of your information for direct marketing
• Complain to the Information Commissioner’s Office
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact:
info@rightwaycarpetcleaning.co.uk
You may be asked to provide information confirming your identity before a request is completed. A response will normally be provided within one month, although additional time may be permitted for particularly complex requests.
14. Marketing communications
Personal information submitted through the website will not automatically be used to send marketing communications.
Where marketing communications are offered, they will only be sent where there is an appropriate lawful basis and where the requirements of the Privacy and Electronic Communications Regulations have been met.
You can unsubscribe or object to marketing at any time by using the unsubscribe method included in the communication or by emailing:
info@rightwaycarpetcleaning.co.uk
15. Automated decision making
Personal information collected through this website is not used to make decisions based solely on automated processing that produce legal or similarly significant effects.
16. Children’s information
This website and its services are not specifically directed at children.
Rightway Carpet Cleaning does not knowingly collect personal information directly from children through the website. A parent, guardian or responsible adult should submit any necessary enquiry on behalf of a child.
17. External websites
The website may contain links to external websites or services.
Rightway Carpet Cleaning is not responsible for the privacy practices, security or content of third party websites. You should review the privacy policy of any external website before providing personal information.
18. Complaints
Please contact Rightway Carpet Cleaning first if you have concerns about how your personal information has been handled:
Email: info@rightwaycarpetcleaning.co.uk
You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom regulator responsible for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/
19. Changes to this privacy policy
This privacy policy may be updated occasionally to reflect changes to the website, the services used by the website or applicable legal requirements.
The latest version will be published on this page and the date shown at the beginning of the policy will be updated.